"As the New Client Facilitator, I try to accomplish several objectives during the first appointment. First, I listen to each person tell me what's most important to them from a dental standpoint including their previous dental experiences. Then I summarize that information for Dr. Lawler so that our new clients know they have been heard and their concerns understood. I proceed to document during the exam, and bring the appointment to a close by making sure each person received all the information they need about their dental health."

"I love listening to people and helping them clarify what they want from us in order to make this a productive partnership. Giving people empowerment to make informed choices is thoroughly gratifying work."

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